What happens when the customer rejects my Proof of Delivery (POD)?
When you upload your POD, we ask you to upload images of original documents that aren't blurry and are readable so the Shipper will be able to approve it. If the Shipper rejects your POD, you'll be asked to upload a new one. The shipment will not be completed unless the Shipper approves your POD.
The POD can be images of (but not limited to): Invoices, photos of the goods.
We suggest that you agree on what documents exactly to upload with the Shipper before uploading one via the app.