Support Center

Vendor

Drop us messages through “Contact Us”. We will be happy to get in touch with you!

Can I change my bank account information?

No, unfortunately for now you are unable to change your bank account from your Kargo Vendor App. Please ensure that you input your correct bank account since all of your payment will be transferred to that account. If you need more assistance regarding this, please contact us here.

How will Kargo ensure that I'll receive the payment?

Before choosing a vendor, shipper will have to pay the full bid amount to Kargo's escrow account. Once you complete the shipment and the Shipper approves your Proof of Delivery, the payment will be transferred to your bank account within 3 working days.

Prohibited cargo

The User acknowledges and agrees that in using Kargo’s services, Website and / or Kargo Application, the User will not ship items categorized as dangerous cargo and / or prohibited items, which include:
1. Money (coins, cash in rupiahs and / or other foreign currencies), securities (checks, demand deposits, bonds, shares, certificates).
2. Narcotics, marijuana, morphins and drugs or substances that are considered as other prohibited objects.
3. Cargo whose life time is less than the estimated transit shipping time.
4. Items that are categorized as dangerous, toxic and flammable materials.
5. Shipment in other liquid form except packaged properly and correctly (by attaching Material Safety Data Sheet) and dangerous cargo statement from Customer).
6. Explosive items, such as weapons and their parts.
7. Items made of glass and glassware (except packaged properly and meet packaging standards and marked "Fragile").

What happens when the customer rejects my Proof of Delivery (POD)?

When you upload your POD, we ask you to upload images of original documents that aren't blurry and are readable so the Shipper will be able to approve it. If the Shipper rejects your POD, you'll be asked to upload a new one. The shipment will not be completed unless the Shipper approves your POD.

The POD can be images of (but not limited to): Invoices, photos of the goods.
We suggest that you agree on what documents exactly to upload with the Shipper before uploading one via the app.

What should I do after completing the shipment?

After completing a shipment, you need to upload a Proof of Delivery (POD) via the app:

1. Go to "Shipments", then select "Active" at the top bar.

2. Tap on the shipment you've just completed.

3. Tap on "Set as Completed".

4. Tap on the "+" button.

5. Upload your POD via Gallery or take a picture via your Camera.

6. Once all the necessary documents are uploaded, tap on "Submit POD".

Shipper will then have to either approve or reject your POD. If they reject your POD, you'll be asked to upload a new one. The shipment will not be completed unless the customer approves your POD. If Shipper approves your POD, the payment will be transferred to your registered bank account within 3 working days.

How do I cancel a shipment?

We strongly suggest that you don't cancel any active shipments as this will impact your ratings negatively. This will reduce your chances of customers choosing your bids in the future. However, if you must cancel due to inevitable reasons, we ask you to contact and confirm with the customer before cancelling via the app.
To cancel a shipment:
1. Go to "Shipments", then select '"Active" at the top bar.
2. Tap on the job you want to cancel.
3. Tap "Cancel".
4. Confirm shipment cancellation.

To view cancelled shipments, select "History" at the top bar. All shipments cancelled by you will have "You cancelled" as a status.

Can I directly contact the Shipper?

You will be able to directly contact the Shipper only after the Shipper has decided to choose you as their Vendor.

Is there a limit for the number of bids I can submit?

Yes it is. For each vehicle you have registered, you can submit 10 bids. For example, if you've registered 3 vehicles with Kargo, you can submit up to 30 bids.

How do I start bidding?

1. Go to 'Loads' and browse the available loads.
2. Tap on a load to see more details about it.
3. Tap 'Bid' and input a bid amount.
4. Tap 'Submit Bid'

To view all your bids, go to 'Bids'.

How does Kargo work?

Kargo works to connect great shippers with high quality vendors. Shippers can post loads/projects and vendors can bid on these loads/projects from Kargo Vendor App by submitting a price quote. Shipper Customers will then look through bids and choose a Vendor by making a payment to Kargo's escrow account. After the Shiper has paid, the load will then officially become a shipment, where both the Shipper and Vendor will be able to contact each other.
Once the Transporter has delivered the shipment, they must upload a Proof of Delivery (POD) through the Kargo Vendor App. This POD will then be reviewed by the Shipper. Payment will be transferred to the Vendor's registered bank account once the Shipper approves the POD.

I'm not getting an SMS verification code.

If you're not getting a verification code, tap on 'Resend Code' after a few minutes.
If this still doesn't work, try tapping 'Forget Password' through Sign In.

Why can't I start bidding even though I've already signed up?

To start bidding, make sure your profile is verified and complete these steps required to verify your account:
1. Verify your phone number.
2. Set up your account by filling in personal or company information, bank information, and uploading documents.
3. Register at least one vehicle.

You can see the verification instructions on the Profile Page

I can't sign in because I've forgotten my password, and how do I create a new password?

1. Tap "Forgot password?" at the sign in page.
2. Enter your registered phone number.
3. Tap "Find account".
4. Enter a new password and the verification code we've sent to your phone number.
5. Click "Save New Password & Verify".

Which documents do I need to verify my account?

The documents you need to upload depend on your business type.
Individuals: KTP and KK / NPWP
Companies (PT/CV): company NPWP and Company Deed / Kemenhumkan / TDP / SIUP / SIPA / SIUJPT.
Both individual and company business entities will need to upload STNKs to register vehicles.

When you upload your documents through the app, make sure the images aren't blurry and are readable.
Once you have completed all the steps required to verify your account, we will review your documents and notify you about your verification status in at least one business day.

I'm having problems downloading the app.

If you see a message that says “Kargo Vendor is not trusted”.
Follow these steps:

1) Go to “Settings”
2) Choose “General”
3) Tap on “Profile”
4) Choose “KargoTechnologies”
5) Choose to Accept or Trust.
6) Unduh aplikasi Kargo Vendor lagi.

Bagaimana cara mengunduh aplikasi vendor?

Our Vendor app is currently available for free only on Android devices.
1. Open this link, the link will direct you to Google Play Store.
2. Tap on download and install the the Kargo Vendor App.

How to register to be a Vendor?

Our Kargo Vendor app is currently available for free only on Android devices.
1. Open Google Play, or follow this link.
2. Klik “Instal/Unduh” aplikasi Kargo vendor
3. Open the app and tap on "Get Started".
4. Complete the sign up form and verify your phone number.
You'll be redirected to 'Loads', where you can start looking for loads.

Tax Explanation

Tax Base	VAT	WHT PPh 23
On-Call (incl. Dry Run) - Claim - Penalty	+1% or 10% x Tax Base Dependant on Transporter license provided *Tax invoice must be received by Finance before payment	For Transporters who’ve provided a tax number: -2% x Tax Base
For Transporters who have not provided at tax number: -4% x Tax Base (Transporter doesn't have tax number)
0% (no deduction) if transporter provide SKB

Tax Base

VAT

WHT PPh 23

On-Call (incl. Dry Run) - Claim - Penalty

+1% or 10% x Tax Base

*Dependant on Transporter license provided

**Tax invoice must be received by Finance before payment

For Transporters who’ve provided a tax number:

-2% x Tax Base

For Transporters who have not provided at tax number:

-4% x Tax Base (Transporter doesn't have tax number)

0% (no deduction) if transporter provide SKB

I can't sign in because I've forgotten my password, and how do I create a new password?

Which documents do I need to verify my account?

The documents you need to upload depend on your business type.

Pribadi: KTP dan KK / NPWP
Companies (PT/CV): company NPWP and Company Deed / Kemenhumkan / TDP / SIUP / SIPA / SIUJPT.
Both individual and company business entities will need to upload STNKs to register vehicles.When you upload your documents through the app, make sure the images aren't blurry and are readable.
Once you have completed all the steps required to verify your account, we will review your documents and notify you about your verification status in at least one business day.

I'm having problems downloading the app.

If you see a message that says “Kargo Transporter is not trusted”.
Follow these steps:

1) Go to “Settings”
2) Choose “General”
3) Tap on “Profile”
4) Choose “KargoTechnologies”
5) Choose to Accept or Trust.
6. Download Kargo Transporter App again.

How do I download the Transporter app?

Our Transporter app is currently available for free only on Android devices.
1. Go to this link and you will be directed to Play Store to download Kargo Transporter App
2. Tap on download and install the the Kargo Transporter App.

How to register to be a Transporter?

Untuk bergabung, Anda harus mengunduh aplikasi Kargo Transporter di perangkat Android Anda terlebih dahulu.
1. Kunjungi tautan ini untuk mengunduh aplikasi.
2. Klik instal/unduh aplikasi Kargo Transporter.
3. Lengkapi data Anda dan persyaratan dokumen.
4. Kita akan melakukan verifikasi akun Anda jika dokumen sudah terunggah
5. Setelah diverifikasi, Anda dapat mengakses mencari muatan yang sesuai dengan profil Anda.

Pendaftaran sebagai pengguna gratis (tidak dikenakan biaya apapun).

How will Kargo ensure that I'll receive the payment?

Before choosing a Transporter, Shipper will have to pay the full bid amount to Kargo's escrow account. Once you complete the shipment and the Shipper approves your Proof of Delivery, the payment will be transferred to your bank account within 3 working days.

Shipper

Complaints and Questions

Complaints and questions from the User will be responded by Kargo through here column on Kargo’s Website.

Complaints and Questions

Complaints and questions from the User will be responded by Kargo through here column on Kargo’s Website.

Vendor tidak mengirim muatan saya, tapi menyelesaikan pengiriman

Kami memohon maaf atas kejadian yang Anda alami. Jika vendor Anda benar-benar tidak menjemput muatan tapi menyelesaikan pesanan, hubungi kami melalui halaman “Contact Us” agar bisa didiskusikan.

Namun, proses vendor menyelesaikan pesanan tetap memerlukan konfirmasi dari Anda. Karena, ketika vendor menyelesaikannya, ada surat jalan (POD) yang harus Anda sahkan. Apabila, surat jalan tidak disahkan, maka vendor tidak akan mendapatkan pembayaran.

Lihat Bantuan Lainnya Tentang Pengiriman:

Dimana saya lihat pengiriman yang sedang berjalan?

Seluruh kiriman bisa Anda lihat prosesnya hanya dengan menggunakan 1 aplikasi, yaitu Kargo Shipper. Masuk ke dalam akun Anda, kemudian pilih halaman “Kiriman”. Di sini, Anda bisa melihat seluruh pengiriman yang sedang berjalan beserta keterangannya, seperti “pengiriman dalam perjalanan”, “terjadwalkan, atau “dibatalkan”.

Lihat Bantuan Lainnya Tentang Pengiriman:

Bagaimana cara memilih vendor?

Dari beberapa penawaran yang dikirim oleh vendor, Anda bisa melihatnya terlebih dahulu baru kemudian pilih salah satu yang Anda rasa memiliki harga bagus, profil yang baik, dan review menarik.

1. Masuk ke dalam akun Anda, kemudian pilih halaman “Muatan”.
2. Pilih salah satu muatan yang masih aktif.
3. Lihat beberapa penawaran yang sudah Anda dapatkan.
4. Klik tombol “Pilih Vendor” yang berada di paling bawah. Kemudian, konfirmasi kembali dengan menekan tombol “Pilih Vendor” ulang.

Lihat Bantuan Lainnya Tentang Pengiriman:

Kenapa saya tidak mendapatkan harga penawaran?

Kesulitan dalam mendapatkan vendor dapat terjadi ketika meningkatnya jumlah permintaan di hari sibuk, kondisi cuaca yang buruk, atau faktor konektivitas sinyal internet yang kurang baik.

Anda cukup memastikan:

1. Koneksi internet baik dan stabil
2. Informasi rute pengiriman, seperti alamat jemput dan alamat tujuan sudah benar.
3. Informasi muatan sudah benar.

Lihat Bantuan Lainnya Tentang Pengiriman:

Bagaimana melihat riwayat pengiriman?

Menggunakan platform Kargo, Anda bisa melihat seluruh detail riwayat pengiriman yang sudah pernah diselesaikan.

1. Masuk ke dalam akun Anda, kemudian pilih halaman “Kiriman”.
2. Disini, Anda bisa melihat 2 jenis kiriman, yang masih aktif dan sudah selesai.

Lihat Bantuan Lainnya Tentang Pengiriman:

Bagaimana cara mengubah password akun pengirim?

Password akan selalu digunakan untuk masuk ke akun Anda. Pastikan untuk selalu mencatatnya dan tidak memberikan kepada siapapun, termasuk tim internal Kargo.

1. Masuk dulu ke akun Anda.
2. Masuk ke halaman profil, lalu pilih “Ubah Password”.
3. Masukkan password lama, dan buat password baru Anda di formulir tersebut.
4. Selesai.

Lihat Bantuan Lainnya Tentang Akun Shipper:

Apakah barang yang saya kirim akan dijamin asuransi?

Barang yang dikirim akan dijamin asuransi jika metode pembayaran yang dipilih adalah virtual account / bayar melalui Kargo / Escrow. Selain metode pembayaran tersebut, barang tidak dijamin oleh asuransi.

How can I register myself as a Shipper?

Kargo adalah platform yang menghubungkan antara shipper (pengirim muatan) dengan vendor (pemilik truk dan jasa pengiriman). Sangat mudah dan gratis untuk mulai menggunakan Kargo. Segera daftarkan diri Anda sebagai pengirim agar bisa upload keperluan penyewaan truk dan pengiriman.

1. Masuk ke halaman pendaftaran ini.
2. Pilih tipe akun (perusahaan atau personal).
3. Lengkapi formulir pendaftaran. Silahkan gunakan data dan informasi
4. kontak asli, seperti nama pribadi/perusahaan, nomor hp, dan email. Kami tetap memprioritaskan privasi Anda, dan hanya akan membagikan data yang diperlukan kepada vendor.
5. Masukkan kode verifikasi OTP yang terkirim ke nomor telepon Anda. Pastikan Anda tidak memberikan kode verifikasi tersebut kepada siapapun.
6. Klik tombol “Buat Akun”. Kemudian, Anda langsung diarahkan ke halaman “Muat” untuk mulai post job / sewa truk.

Lihat Bantuan Lainnya Tentang Akun Shipper:

Bagaimana cara masuk ke akun Kargo sebagai pengirim?

Masuklah ke dalam akun pengirim (shipper) Anda di Kargo untuk melihat detail informasi penting yang masuk ke dalam akun Anda, seperti pemberitahuan penawaran, status pengiriman, dan profil Anda.

1. Masuk ke halaman ini.
2. Masukkan nomor telepon dan password akun Anda.
3. Klik tombol “Masuk”

Jika Anda tidak ingat password, klik halaman “Lupa password?” dan masukkan nomor telepon Anda. Masukkan password baru Anda, dan kode verifikasi yang telah kami kirim ke nomor telepon.

Lihat Bantuan Lainnya Tentang Akun Shipper:

Apa yang harus dilakukan jika lupa password akun sebagai pengirim?

Password akan selalu digunakan untuk masuk ke akun Anda. Pastikan untuk selalu mencatatnya dan tidak memberikan kepada siapapun, termasuk tim internal Kargo.

1. Klik tautan “Lupa Password?” di halaman masuk akun.
2. Masukkan nomor telepon yang terdaftar di akun Anda. Kemudian, klik tombol “Cari Akun”
3. Buatlah password baru dan masukkan kode verifikasi OTP yang terkirim di nomor telepon Anda.

Lihat Bantuan Lainnya Tentang Akun Shipper:

Is there a mobile application for Kargo Shipper?

Kargo Shipper is currently available only on web browsers

Saya tidak mendapatkan kode verifikasi OTP

Kami mengirim kode verifikasi OTP untuk memastikan nomor telepon yang Anda masukkan sudah benar dan meningkatkan keamanan data privasi Anda.

Jika Anda tidak menerima kode verifikasi OTP, minta kembali kode tersebut dengan menekan klik tombol “Kirim Ulang Kode” untuk mendapatkannya kembali. Apabila kode tetap tidak muncul setelah mengirim ulang kode lebih dari 2 kali, biarkan kami membantu Anda dengan memberikan keterangan melalui halaman “Contact Us”.

Lihat Bantuan Lainnya Tentang Akun Shipper:

Bagaimana cara mendapatkan harga penawaran di Kargo?

Kargo menyediakan tempat bagi orang yang membutuhkan jasa penyewaan truk dan pengiriman barang (shipper) agar bisa bertemu dengan ribuan penyedia (vendor) terkualifikasi. Mengirim permintaan pengiriman di aplikasi adalah salah satu cara untuk mendapatkan harga penawaran.

1. Masuk ke dalam akun Anda, kemudian pilih halaman “Muat”
2. Isi informasi rute dan tanggal pengiriman. Klik tombol “Lanjut”.
3. Lanjutkan dengan mengisi informasi muatan yang akan dikirim.
4. Cek dan konfirmasi data yang sudah Anda isi. Kemudian klik tombol “Pesan Truk”.
5. Tunggu maksimal 1×2 jam untuk mendapatkan penawaran pertama. Kami akan memberitahunya juga melalui SMS dan pemberitahuan aplikasi.
6. Masuk lagi ke akun Anda. Pilih halaman “Muatan”.
7. Pilih permintaan yang sudah Anda kirim untuk melihat penawaran dari beberapa vendor.

Lihat Bantuan Lainnya Tentang Pengiriman:

Can I track my order status while it is in transit?

Unfortunately, at the moment there is no tracking available inside the application. Kargo is encouraging Shipper to communicate with the Transporter in order to ensure that all pick up, delivery, and drop off process run smoothly.

What information/documents should I provide prior to pick up?

Shipper needs to input the pick-up address, drop-off address, and the details of delivery items while posting a new job. We highly suggest that Shipper do a periodic checking on the job status before and after Matching status, as well as contacting the chosen Vendor to ensure all the delivery process are running seamlessly.

Can I pay the service by cash?

In Kargo.tech, we aims at ensuring all payment processes to be smooth and secured. Hence, all transaction through our platform will be done Online. Shipper is then required to transfer to Kargo's virtual account which in turn, the payment will be disbursed to the Vendor upon completion of the shipment.

Kapan seharusnya pengirim memilih vendor / menentukan penawaran?

Tidak ada batas akhir dalam pemilihan vendor.

Kami menyarankan kepada pengirim untuk memilih vendor setidaknya 1 hari kerja sebelum tanggal pengiriman dimulai. Contoh, jika pengiriman akan dimulai tanggal 27 September, maka Anda harus memilih vendor setidaknya tanggal 26 September.

Namun, jika pengiriman akan dimulai pada hari ini juga (hari Anda kirim permintaan), maka setidaknya vendor sudah Anda pilih 3 jam sebelum jam pemberangkatan.

Lihat Bantuan Lainnya Tentang Pengiriman:

Can I modify my job request upon receiving bids? Will there be any price adjustment?

You will not be able to modify your job request after posting. You will need to cancel/delete your current job and post another one. Please ensure that all details that you are inputting are correct to avoid mismatch towards Vendors.

Will there be any expenses should I cancel my orders as a Shipper?

The following are Kargo's policies on cancellation of orders :

1. If the cancellation is done 2 days prior to shipping, then we will provide you with 100% refunds.
2. If the cancellation is done 1 day prior to shipping, then we will provide you with 50% refunds.
3. If the cancellation is done on the day of the shipping, then we cannot provide you with any refunds.

Please note that the refund policy will only apply after the clarification and confirmation process from both parties.

What if my truck did not pick up my items on time?

We strongly suggest both Shipper and Vendor to communicate among each other regarding shipping process and pick up time to ensure items are delivered on-time. We strongly suggest both Shipper and Vendor to communicate among each other regarding shipping process and pick up time to ensure items are delivered on-time.
If the Vendor is still late even after your contact with them, please share us your feedback through "Contact Us" so we can educate our Vendor to provide better services.

Please kindly be informed that the refund policy is applied on case to case basis upon our investigation.

Prohibited cargo

How do I pay for the delivery in Kargo?

As a Shipper, you will need to make a payment by transferring the money to Kargo's Virtual account. This Virtual Account is an account created and assigned to each of the Shipper to pay their outstanding payment in Kargo's system. By transferring to Kargo's Virtual Account, you do not need to do payment confirmation since the payment will be automatically confirmed.
This fund will be held in Kargo's system and disbursed to the Vendor only after shipment is completed and the Proof of Delivery has been approved by Shipper.

Is there a preferred method of payment?

There is no preferred method of payment for same bank transfers. However, for inter-bank transfers we strongly recommend Shippers to use ATM machines to avoid any delay in the payment process.